Elephants and Mahouts: Conflict Management for Wikipedians
Name(s) and/or username(s)
- Conflict management
Type of submission (Please choose one)
- Workshop (work in groups)
All wikis experience conflict. It is as inevitable as taxes. But there are some well-understood principles to navigating inevitable conflict better and less painfully, and I would like to offer some concrete distinctions and mental models that could help us be better participants in conflict when it occurs, and to better avoid conflict the rest of the time.
I will present concepts and the participants will have brief exercises in groups. It is based on a condensation of a 2-day workshop on conflict management I had produced for the Ukrainian community in Kyiv in May 2016.
The outcomes would be quite hard to measure, but are expected to be a more sophisticated and less instinctive approach to conflict by workshop attendees in their respective wikis. Even a single person's changed attitude can transform a conflict for the better.
Duration (without Q&A)
I will have slides. A flip chart would be a plus, but isn't essential.