OTRS

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For volunteers

The OTRS (Open-source Ticket Request System) is used to handle queries, complaints, and comment e-mails from the public. Volunteers trusted to give courteous and helpful responses are given access to the system which operates under the auspices of the Communications committee of the WMF Board of trustees.

If you disagree with an OTRS action and would like it reviewed by other OTRS volunteers, log it at OTRS/review.

More volunteers are always needed. Information about volunteering for the English-language "info" queue can be found on OTRS/info-en recruiting, and a proposed introduction for new users can be found on OTRS/introduction. Otherwise, if you are an experienced editor and feel qualified to help answering emails in your language, please ask the contact for your language. If you would like an email address for a project/language that does not yet have a queue in OTRS, please contact an OTRS admin to set one up.

There is also an IRC channel, private wiki, mailing list, and article monitoring system dedicated to Wikimedia OTRS.

Contents

[edit] Queues

Note: This might not be a complete or up-to-date list. Some queues are not listed and some agents choose not to list themselves publicly on this page.

[edit] Foundation and chapters

[edit] Info

[edit] Permissions

[edit] Miscellaneous

[edit] Donations

[edit] Legal

[edit] Press

[edit] Wikimania

[edit] OTRS administrators

  • Contacts (contact those people if you want to add a template or start a queue in your language).
avatar, bastique, Daniel, guillom, Jredmond, lyzzy, Mindspillage, Mwpnl, Raymond


[edit] See also

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