OTRS

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OTRS Wikimedia.svg

 

For volunteers

OTRS (Open-source Ticket Request System) software is used to handle queries, complaints, and comments from the public. Volunteers trusted to give courteous, helpful and accurate responses are given access to the system.

If you disagree with an action based on an OTRS ticket and would like it reviewed by other OTRS volunteers, then please log it at OTRS/review.

More volunteers are always needed. Information about volunteering for the English-language "info" queue can be found on OTRS/info-en recruiting, and a proposed introduction for new users can be found on OTRS/introduction. Otherwise, if you are an experienced editor and feel qualified to help answering emails in your language, please ask the contact for your language. If you would like an email address for a project/language that does not yet have a queue in OTRS, please contact an OTRS admin to set one up.

There is also an IRC channel, private wiki, mailing list, and article monitoring system dedicated to Wikimedia OTRS.

Contents

Queues

Note: This list is provided for informational purposes and is not up-to-date.

Foundation and chapters

Info

Permissions

Sister projects

Miscellaneous

Donations

Press

Wikimania

Wikipedia Ambassador Program

OTRS administrators

User Email IRC nickname(s)
Abisys
riccardo-at-abisys.it
Abisys
avatar
via EmailUser
avatar
Cbrown1023
via EmailUser
kibble
Daniel
via EmailUser
DanielB
guillom
via EmailUser
guillom
Jredmond
via EmailUser
jredmond
Keegan
via EmailUser
Keegan
lyzzy
via EmailUser
lyzzy
Mailer diablo
via EmailUser
mailer_diablo
Mindspillage
via EmailUser
mindspillage
Raymond
raimond.spekking-at-gmail.com
Raymond_

See also

Personal tools
Variants
Actions
Navigation
Community
Beyond the Web
Print/export
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