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OTRS (Open-source Ticket Request System) software is used to handle queries, complaints, and comments from the public. Volunteers trusted to give courteous, helpful and accurate responses are given access to the system.
If you disagree with an action based on an OTRS ticket and would like it reviewed by other OTRS volunteers, then please log it at OTRS/review.
More volunteers are always needed. Information about volunteering for the English-language "info" queue can be found on OTRS/info-en recruiting, and a proposed introduction for new users can be found on OTRS/introduction. Otherwise, if you are an experienced editor and feel qualified to help answering emails in your language, please ask the contact for your language. If you would like an email address for a project/language that does not yet have a queue in OTRS, please contact an OTRS admin to set one up.
There is also an IRC channel, private wiki, mailing list, and article monitoring system dedicated to Wikimedia OTRS.
Queues
- Note: This list is provided for informational purposes and is not up-to-date.
Foundation and chapters
Info
| Queue |
Details |
| info-af |
General information in Afrikaans/Afrikaans |
| info-ar |
General information in Arabic/العربية |
| info-ca |
General information in Catalan/català |
| info-cs |
General information in Czech/česky |
| info-da |
General information in Danish/dansk |
| info-de |
General information in German/Deutsch |
| info-el |
General information in Greek/Ελληνικά |
| info-en |
General information in English or languages not covered by other queues, includes emails moved from the Board's queue. See also OTRS/info-en mission |
| info-es |
General information in Spanish/español/castellano |
| info-et |
General information in Estonian/eesti keeles |
| info-fa |
General information in Persian/فارسی |
| info-fi |
General information in Finnish/suomen kieli |
| info-fr |
General information in French/français |
| info-he |
General information in Hebrew/עברית |
| info-hi |
General information in Hindi/हिन्दी |
| info-hr |
General information in Croatian/hrvatski jezik |
| info-hu |
General information in Hungarian/magyar |
| info-it |
General information in Italian/Italiano |
| info-ja |
General information in Japanese/日本語 (にほんご) |
| info-ko |
General information in Korean/한국어 |
| info-ml |
General information in Malayalam/മലയാളം |
| info-nds |
General information in Low Saxon/Plattdüütsch/Nedersaksisch |
| info-nl |
General information in Dutch/Nederlands |
| info-no |
General information in Norwegian/norsk |
| info-pl |
General information in Polish/polski |
| info-pl-ban |
Information for blocked users in Polish/Informacje dla zablokowanych użytkowników - w języku polskim |
| info-pt |
General information in Portuguese/Português |
| info-ro |
General information in Romanian/română |
| info-ru |
General information in Russian/Русский |
| info-sk |
General information in Slovak/slovenčina |
| info-sr |
General information in Serbian/српски језик |
| info-sv |
General information in Swedish/Svenska |
| info-tr |
General information in Turkish/Türkçe |
| info-vi |
General information in Vietnamese/Tiếng Việt |
| info-zh |
General information in Chinese/中文邮件 |
Permissions
| Queue |
Details |
| Permissions |
Used for recording evidence that permission to release text or images under a free license has been received from a third party copyright holder. |
| permissions-commons |
Permissions related to commons media, in multiple languages |
| permissions-de |
German related permissions |
| permissions-el |
Greek related permissions |
| permissions-en |
English related permissions. More information at Guide to working the permissions-en queue |
| permissions-es |
Spanish related permissions |
| permissions-eo |
Esperanto related permissions |
| permissions-et |
Estonian related permissions |
| permissions-fi |
Finnish related permissions |
| permissions-fr |
French related permissions |
| permissions-hu |
Hungarian related permissions |
| permissions-it |
Italian related permissions |
| permissions-nl |
Dutch related permissions |
| permissions-pl |
Polish related permissions. More information at Guide to processing the queue. |
| permissions-pt |
Portuguese related permissions |
| permissions-ru |
Russian related permissions |
| permissions-sk |
Slovak related permissions |
| permissions-sl |
Slovene related permissions |
| permissions-tr |
Turkish related permissions |
| erby-sk |
Permissions for coats of arms of slovak municipalities |
| permissions-sr |
Serbian related permissions |
Sister projects
| Queue |
Details |
| Commons |
Commons information |
| Wikibooks |
Wikibooks information |
| Wikinews |
Wikinews information |
| Wikiquote |
Wikiquote information |
| Wikisource |
Wikisource information |
| Wiktionary |
Wiktionary information |
Miscellaneous
| Queue |
Details |
| Junk |
Spam. To train the bayesian filters for the spam detector. |
| Probably-Spam |
filtered email |
| Raw |
|
| Urgent-en |
Serious items (a subqueue of info-en). |
| bilderwettbewerb |
|
| issues |
|
| jobs |
CVs for WM positions |
| translation |
Translation related inquiries on the Foundation level; local project related requests are expected to go directly to the corresponding info queues. |
| dal-feedback |
Feedback address for the daily article mailing list |
| rma-tampa |
|
| spcomm |
Special projects committee |
| stewards |
Private requests to stewards, mostly oversight |
| strange stuff |
multilingual archive for the funniest and strangest emails. If someone wants to sell Wikimedia a 4000 year old human skeleton, it's a case for strange stuff ;-) |
| Noc |
Network troubles |
| wcn |
Wikimedia Conference Netherlands |
| photosubmission |
For people to send photos when they can't figure out (or can't be bothered to learn) how to upload and add images. See also en:Wikipedia:Contact us/Photo submission. |
Donations
| Queue |
Details |
| Wm-donations |
Inquiries related to donations to Wikimedia Foundation; accessible by various Foundation personnel as well as fundraising volunteers. |
Press
| Queue |
Details |
| Press-de |
For press enquiries in German, see Presse. |
| Press-fr |
For press enquiries in French. |
| Press-sv |
for press enquiries in Swedish. |
| Press-ro |
For press enquiries in Romanian |
Wikimania
| Queue |
Details |
| Wikimania |
Addresses for Wikimania organisation (cfp, registration, press, scholarships) |
Wikipedia Ambassador Program
| Queue |
Details |
| ambassadors-en |
Ambassador Program English Wikipedia |
| ambassadors-ind |
Ambassador Program India |
OTRS administrators
See also
wikimedia.org or join us on the freenode IRC network in #wikimedia-otrsconnect (web-based client available).
abisys.it
