OTRS
From Meta, a Wikimedia project coordination wiki
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The OTRS (Open-source Ticket Request System) is used to handle queries, complaints, and comment e-mails from the public. Volunteers trusted to give courteous and helpful responses are given access to the system which operates under the auspices of the Communications committee of the WMF Board of trustees.
If you disagree with an OTRS action and would like it reviewed by other OTRS volunteers, log it at OTRS/review.
More volunteers are always needed. Information about volunteering for the English-language "info" queue can be found on OTRS/info-en recruiting, and a proposed introduction for new users can be found on OTRS/introduction. Otherwise, if you are an experienced editor and feel qualified to help answering emails in your language, please ask the contact for your language. If you would like an email address for a project/language that does not yet have a queue in OTRS, please contact an OTRS admin to set one up.
There is also an IRC channel, private wiki, mailing list, and article monitoring system dedicated to Wikimedia OTRS.
Contents |
[edit] Queues
- Note: This might not be a complete or up-to-date list. Some queues are not listed and some agents choose not to list themselves publicly on this page.
[edit] Foundation and chapters
| Queue | Details | People |
|---|---|---|
| Board | This queue is no longer used; messages should be sent to the appropriate language queue or directly to the appropriate person(s) or committee. | |
| Donations | Currently a sub-queue of info-en. PayPal receipts link to this address, and moneybooker notifications are sent to it. | |
| wm-de | emails relating to Wikimedia Deutschland | |
| wm-fr | emails relating to Wikimédia France | Contact: guillom |
| wm-nl | emails relating to Wikimedia Nederland | |
| wm-ch | emails relating to Wikimedia CH | Contact: Mbimmler People: 80686, Schutz, Napa, Soloturn, Ilario |
| wm-hu | emails relating to Wikimédia Magyarország | Contact: Bdamokos People: grin, Samat |
| wm-cz | emails relating to Wikimedia Czech Republic | Contact: egg People: che, Okino, egg |
[edit] Info
| Queue | Details | People |
|---|---|---|
| info-af | General information in Afrikaans/Afrikaans | Contact: Greenman, Laurens People: Jeandré du Toit |
| info-ar | General information in Arabic/العربية | Contact: Mido, Alnokta, Meno25 People: Shipmaster, TheEgyptian, MK |
| info-ca | General information in Catalan/català | People: Vriullop |
| info-cs | General information in Czech/česky | Contact: Mercy People: Zirland, -jkb-, Tlusťa, Miraceti, Timichal |
| info-da | General information in Danish/dansk | Contact: Kaare People: Palnatoke, EPO, Wegge, MGA73 |
| info-de | General information in German/Deutsch | Contact: Elian, Raymond |
| info-el | General information in Greek/Ελληνικά | People: Badseed, Dada, Geraki |
| info-en | General information in English or languages not covered by other queues, includes emails moved from the Board's queue. See also OTRS/info-en mission | People: ABCD, Alison, AlisonW, Alphachimp, Angela, Anthere, Ausir, Austin, Avraham, Bastique, Brian New Zealand, Cbrown1023, Centrx, Chaser, Cometstyles, Cormaggio, Cspurrier, mav, Daniel, Dmcdevit, DragonflySixtyseven, Elmacenderesi, EVula, Fantasy, FCYTravis, FloNight, FT2, gaillimh, George William Herbert, Golbez, J.Smith, Jacoplane, James F., Jeandré du Toit, Jkelly, Jredmond, Lar, Lucien leGrey, MacGyverMagic, Mailer Diablo, Mark, Martinp23, Mbimmler, MichaelBillington, Mindspillage, Moondyne, Morven, Newmanbe, Ngb, notafish, Pathoschild, pfctdayelise, Pilotguy, Quadell, Ral315, Raul654, Redux, Dan, Rebecca, Sam Korn, Sarah Ewart, schiste, Sean Whitton, Shell Kinney, Shimgray, Sj, Srikeit, Stifle, Swatjester, Tangotango, Thebainer, Tiptoety, Utkarshraj Atmaram, Versageek, Vito Genovese, Will Beback, Yonatan, Zzyzx11 |
| info-es | General information in Spanish/español/castellano | Contact: Ascánder People: Arria Belli, Zuirdj, drini, Redux, Loco085, Antur, Snakeyes, Lucien leGrey |
| info-fa | General information in Persian/فارسی | Contact: Huji, Mardetanha |
| info-fi | General information in Finnish/suomen kieli | People: para, Samulili, str4nd |
| info-fr | General information in French/français | Contact: guillom People: Arria Belli, Céréales Killer, David.Monniaux, Gribeco, Hégésippe Cormier, Kelson, Kropotkine_113, Nojhan, Pabix, ~Pyb, schiste, Markov |
| info-he | General information in Hebrew/עברית | People: Rotemdanzig, Yonatanh, Daniel B |
| info-hi | General information in Hindi/हिन्दी | People: Shyam |
| info-hr | General information in Croatian/hrvatski jezik | Contact: SpeedyGonsales |
| info-hu | General information in Hungarian/magyar | Contact: Bdamokos, Samat People: Dorgan, SyP, grin, OrsolyaVirág, Tgr |
| info-it | General information in Italian/Italiano | Contact: Fantasy People: Arria Belli, Civvì, Cruccone, DracoRoboter, Elitre, Frieda, Giac83, Jacopo, Laurentius, Nick1915, Paginazero, Pap3rinik, piero tasso, Redux, Sannita, Senpaiottolo, Snowdog, Tooby, Trixt |
| info-ja | General information in Japanese/日本語 (にほんご) | Contact: Aphaia, Tangotango, Tietew |
| info-nds | General information in Low German/Nederdüütsch/Plattdüütsch | |
| info-nl | General information in Dutch/Nederlands | Contact: Walter People: .Koen, CE, Dolledre, Effeietsanders, Emmelie, Galwaygirl, GerardM, Husky, Jacoplane, Jeroen, Londenp, MADe, NielsF, obarskyr, Oscar, Rob Hooft, RonaldB, Siebrand, Tdevries, Ucucha, Wutsje |
| info-no | General information in Norwegian/Norsk | Contact: Jon Harald Søby People: Atluxity, Cnyborg, Jeblad, Benjamin-no, Kjetil r, nsaa |
| info-pl | General information in Polish/polski | Contact: Datrio People: Ausir, MatthiasGor, MesserWoland, Polimerek, Roo72, tsca, TOR, WarX |
| info-pt | General information in Portuguese/Português | Contact: Redux People: 555, Alex Pereira, Beria, Lijealso, Rodrigo Tetsuo Argenton |
| info-ro | General information in Romanian/română | Contact: Romihaitza People: AdiJapan |
| info-ru | General information in Russian/Русский | People: Ahonc, Butko, Drbug, Ilya Voyager, putnik, LEMeZza, Александр Сигачёв |
| info-sk | General information in Slovak/slovenčina | Contact: AtonX People: Helix84, Mz |
| info-sr | General information in Serbian/српски језик | Contact: Dungodung |
| info-sv | General information in Swedish/Svenska | Contact: Riggwelter People: Bensin, Mats Halldin, Grön |
| info-tr | Turkish/Türkçe | Contact: Dbl2010 People: Elmacenderesi, Mach, Mardetanha, Vito Genovese |
| info-vi | General information in Vietnamese/Tiếng Việt | |
| info-zh | General information in Chinese/中文邮件 | Contact: Shizhao People: Yuyu |
| wikt-en-info | English Wiktionary information | Contact: Dmcdevit People: Versageek, TheDaveRoss |
| wikinews | Wikinews information | Contact: Pilotguy People: Brian McNeil, Brian New Zealand, Daniel, Hégésippe, schiste, skenmy |
| wq-info | Wikiquote information | Contact: Aphaia People: Aphaia, Cbrown1023, Drini |
[edit] Permissions
| Queue | Details | People |
|---|---|---|
| Permissions | Used for recording evidence that permission to release text or images under a free license has been received from a third party copyright holder. | Contact: bastique People: 555, AFBorchert, Alexanderps, Alison, alnokta, Arria Belli, Avraham, Beria, Chaser, Eagle 101, Hégésippe, Howcheng, Krimpet, Loco085, Mailer Diablo, Mbimmler, Meno25, MECU, MichaelBillington, newmanbe, para, Pathoschild, Quadell, R.T.Argenton, Riana, Shyam Bihari, Stifle, Yonatanh, ^demon, Bdamokos, Samat, KveD, SyP, Lucien leGrey, Tgr, Timichal |
| permissions-commons | Permissions related to commons media, in multiple languages | |
| permissions-de | German related permissions | |
| permissions-el | Greek related permissions | |
| permissions-en | English related permissions. More information at Guide to working the permissions-en queue | |
| permissions-es | Spanish related permissions | |
| permissions-fi | Finnish related permissions | |
| permissions-fr | French related permissions | |
| permissions-hu | Hungarian related permissions | |
| permissions-it | Italian related permissions | |
| permissions-pl | Polish related permissions. More information at Guide to processing the queue. | |
| permissions-pt | Portuguese related permissions | |
| permissions-sk | Slovak related permissions | |
| erby-sk | Permissions for coats of arms of slovak municipalities | |
| permissions-sr | Serbian related permissions |
[edit] Miscellaneous
| Queue | Details | People |
|---|---|---|
| Junk | Spam. To train the bayesian filters for the spam detector. | |
| Probably-Spam | filtered email | |
| Raw | ||
| Urgent-en | Serious items (a subqueue of info-en). | |
| bilderwettbewerb | ||
| issues | ||
| jobs | CVs for WM positions | |
| translation | Translation related inquiries on the Foundation level; local project related requests are expected to go directly to the corresponding info queues. | Contact: Aphaia People: SabineCretella, Jd, Arria Belli, Sj, Solensean, Zocky, Yuyu, Cbrown1023 |
| dal-feedback | Feedback address for the daily article mailing list | People: Rjd0060, MBisanz, Raul654, Mr.Z-man |
| rma-tampa | ||
| spcomm | Special projects committee | |
| stewards | Private requests to stewards, mostly oversight | |
| strange stuff | multilingual archive for the funniest and strangest emails. If someone wants to sell Wikimedia a 4000 year old human skeleton, it's a case for strange stuff ;-) | |
| Noc | Network troubles | People: brion, jeronim, jeluf, hashar, austin, kate, tim starling, robh |
| wcn | Wikimedia Conference Netherlands | Contact: Effeietsanders People: Husky, siebrand |
| photosubmission | For people to send photos when they can't figure out (or can't be bothered to learn) how to upload and add images. See also en:Wikipedia:Contact us/Photo submission. | Contact: Raul654 People: Quadell |
[edit] Donations
| Queue | Details | People |
|---|---|---|
| Wm-donations | Inquiries related to donations to Wikimedia Foundation; accessible by various Foundation personnel as well as fundraising volunteers. | Contact: bastique |
[edit] Legal
| Queue | Details | People |
|---|---|---|
| Legal | Legal issues, generally ones forwarded from other queues. The queue is accessible by various Foundation, chapter, legal, and technical people. | People: AlisonW, Daniel, MGodwin, Swatjester |
[edit] Press
| Queue | Details | People |
|---|---|---|
| Press-de | For press enquiries in German, see Presse. | |
| Press-fr | For press enquiries in French. | People: ~Pyb, Nojhan, guillom, David.Monniaux |
| Press-sv | for press enquiries in Swedish. | Contact: Hannibal |
| Press-ro | For press enquiries in Romanian | People: Romihaitza, Radufan |
[edit] Wikimania
| Queue | Details | People |
|---|---|---|
| Wikimania | Addresses for Wikimania organisation (cfp, registration, press, scholarships) | Contact: guillom |
[edit] OTRS administrators
- Contacts (contact those people if you want to add a template or start a queue in your language).
