Strategy/Wikimedia movement/2018-20/People/Strategy core team

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Program Manager Movement Strategy[edit]

Nicole Ebber (Jason Krüger, CC BY-SA 4.0)

Nicole Ebber from Wikimedia Deutschland holds the role of the Program Manager.

As the Program Manager Nicole will be leading and advising the core team of the movement strategy process. She will create the general concept and lead the process design and will work closely with the WMF Executive Director as well as movement stakeholders. Together with Katherine Maher, Nicole will also be the ambassador of this phase of the strategic discussions within the movement and beyond.

Nicole will ensure an effective yet inclusive change process to determine how the movement moves in its new strategic direction. Her team will coordinate and facilitate a process under collective ownership, so each step will be created with, and enriched by, individuals and groups from across and beyond the movement. The main questions the process is trying to answer represent four different levels of movement work:

  1. At every level (conceptual): How do we evolve in a healthy and consistent way? What do we need to change or adapt as we move toward the essential infrastructure for free knowledge? A constant and stable change process, inclusive, culturally sensitive and true to our values.
  2. Across the movement (structural): What are the critical questions we, as a movement, need to resolve around roles, resources and responsibilities, in order to be successful? Leading to recommendations, agreement and a process for implementation.
  3. In movement organizations (programmatic): How do we contextualize and apply the direction? What sort of programs and efforts should we undertake? What are our first priorities? Including support, coordination and innovation across the movement.
  4. For projects and individuals (tactical): What are the priorities for individual Wikimedia projects, or within projects? What do contributors need and care about? Product and program support by the key organizations’ departments.

Nicole's focus will be at the conceptual and structural level and on identifying and prioritizing the key themes and questions with the movement. She will lead the team who designs the process and assembles the working groups for each defined key theme. These working groups will develop recommendations on how to agree and implement the answers. The answers will then also inform the programmatic and tactical level work that is being executed by different stakeholders and departments.

Nicole will ensure that the whole strategy process, its structure and discussions comply with the core values of Wikimedia and are inclusive and clear. It is also expected from the Program Manager to have an overarching view and capacity to connect the dots within the process and its content, as well as to oversee the coherence and dynamics between all stakeholders and processes.

Nicole's responsibilities are:

  • Build, lead and advise the core strategy team
  • Create the general concept of the process and lead the design of the change process to determine how the movement moves in its new strategic direction
  • Supervise the steps for the conceptual and structural level of the process, incl.  
    • Identify and prioritize the key themes and questions with the movement
    • Assembly of working groups, development of recommendations for the movement
    • Agreement about and implementation of recommendations
  • Connect the dots between all process stakeholders and information related to strategic discussions, incl. informing the programmatic and tactical levels of the process, done by other stakeholders and departments
  • Oversee the coherence and dynamics between stakeholders and processes
  • Ensure that the process is designed in spirit of collective ownership and that individuals and groups from across the movement and beyond are enabled and empowered to contribute to the process
  • Oversee strategy process related sessions and discussions on the conferences as well as online discussions and consultations around the process
  • Ensure that the whole strategy process, its structure and discussions comply with the core values of Wikimedia and are inclusive and clear.
  • Work in close coordination and report to the Executive Director of the Wikimedia Foundation
  • Together with the WMF Executive Director, be the ambassador and owner of this phase of Wikimedia movement strategic discussions within the movement and beyond.  
  • Ensure liaison and connection with information and challenges from Phase I

Strategy Process Architect[edit]

Kaarel at the Wikimedia Conference 2018 (Jason Krüger, CC BY-SA 4.0)

Kaarel Vaidla, former Executive Director of Wikimedia Eesti is responsible for framing, designing and maintaining the process in consultation with the international Wikimedia community.

Kaarel has been involved with our movement in various ways over the years, and has proven his strategic abilities through his contributions to Phase 1 in various volunteer roles. As Strategy Process Architect, Kaarel will frame, design and maintain Phases II and III of the Wikimedia movement strategy process in consultation with the international Wikimedia community.

Kaarel will be responsible for designing a process for the Wikimedia movement to contextualize its strategic direction and initiate the change process. He will ensure that the process of Phase II and III is coherent with Wikimedia values and common practices. He has an excellent understanding of diverse stakeholders and general functioning of the Wikimedia movement, as well as prior strategic meta-level discussions within the movement. In collaboration with the Project Lead, these skills allows him to ensure that essential issues and opportunities for the movement will be addressed in the framework of Phase II and Phase III discussions.

The role will be complemented by a Process Support Lead with external expertise and prior experience with strategy processes and transformation outside of the Wikimedia movement. This combination will ensure a broad perspective during design process, and strong thought partnership across these two positions.

Kaarel will:

  • Design the process to define, agree upon and address key themes and questions that need to be solved for the movement to successfully move towards the strategic direction
  • Support development of a theory of change for the movement
  • Define meaningful deliverables and outputs from each step in the process
  • With the Program Manager, external Process Support Lead and Information Manager, define how input should be sought, decide on method and formats, and define how input should be organized and synthesized.
  • Support the Information Manager in synthesizing all the input that is gathered throughout the process
  • In collaboration with the coach/facilitator, support program design of conferences to ensure that the essential themes and necessary questions are addressed and a “diversity of voices” is included
  • Ensure good reuse of materials from prior movement strategic conversations, especially those of Phase I in design and implementation of Phase II of the strategy process.
  • Be an agent of change, supporting the movement in thinking about transformations needed in the context of the strategic direction and key thematic areas of phase II, as well as designing action and development plans that will help advancing in that direction.
  • Be a thinking partner for the Information & Knowledge Manager in the sense-making processes
  • In each step of the process design ensure consultation with the international community and consideration of the values of the movement

Process Support Lead[edit]

Bhav at the Wikimedia Conference 2018 (Jason Krüger, CC BY-SA 4.0)

Bhavesh Patel is an external partner to the Program Manager and Process Architect.

He will participate in process design and help us find experience from outside Wikimedia when needed.

Bhav is a “conversational architect” who works with many different movement organizations around the globe. You may know Bhav from his outstanding facilitation at WMCON 2017, Wikimania Montreal, and WMCON 2018.

As Process Support Lead he brings in expertise in process design, transformation, adaptive approaches, and complex systems from outside of the Wikimedia movement to frame, design and maintain Phases II and III of the Wikimedia movement strategy process in consultation with the international Wikimedia community.

Bhav is responsible for designing a process for the Wikimedia movement to contextualize its strategic direction and initiate the change process. He will ensure that common practices and change process methodologies will inform the process, enriching the design and implementation with external perspective and experience. He was selected for this role for his good general understanding of  process architecture and discussion facilitation, including practical knowledge about various formats of input collection and stakeholder engagement, as well as for is ability to structure diverse process outputs.

The role will be complemented by the Process Architect with expertise regarding Wikimedia movement and prior experience with strategic discussions within the movement. This combination will ensure a broad perspective during design process, and strong thought partnership across these two positions.

Bhav will:

Support the design and delivery of Phase II and III of the Wikimedia movement strategy process:

  • Design the process to define, agree upon and address key themes and questions that need to be solved for the movement to successfully move towards the strategic direction
  • Design the sense-making processes needed for decision-making
  • Stay focused on the processes related to the content, not the content itself
  • Support development of a theory of change for the movement
  • Define deliverables and outputs from each step of the process
  • With the Program Manager and Movement Process Architect, define how input should be sought, decide on method and formats, and define how input should be organized and synthesized
  • In collaboration with the coach/facilitator, as well as the Movement Process Architect and Program Manager, support program design of conferences to ensure that the essential themes and necessary questions are addressed and a “diversity of voices” is included
  • In each step of the process design, ensure an awareness of the complexities of the movement and the dynamics of diversity, equity, inclusion, power, politics, and privilege; ensuring  consultation with the international community
  • Bring in relevant experience from outside Wikimedia when needed, including experience of other movements, individuals working at a global level with complex networks, specific methods, processes, framework, theories that are relevant

Project Manager[edit]

Jodi McMurray (Jason Krüger, CC BY-SA 4.0)

Jodi McMurray is the Project Manager for this phase of the Movement Strategy process.

As the Project Manager Jodi will coordinate and manage the core strategy team and ensure effective workflows as well as the core team’s ability to execute on priorities. Jodi will design project management tools to support the core team’s work, and will ensure that the work across the core team is coherent, effective and aligned with the objectives of the Movement Strategy.

As Project Manager, Jodi  brings expertise in project management, process design, and change management from outside of the Wikimedia movement to frame, design and support the Wikimedia movement strategy process.

Jodi will:

  • Coordinate and manage the core strategy team and ensure effective workflows as well as the core team’s ability to execute on priorities
  • Create clear and realistic timelines, track progress and help the team stick to the deadlines, always considering the dynamic and flexibility of the process
  • Break down big work packages and define action items for the team
  • Manage the budget, keep track of strategy process finances and report on spendings
  • Enforce information flows and decision-making structures within the core team
  • Identify blockers and other issues throughout the process and participate in design and application of remediation strategies, including inclusive retrospectives and clear documentation as necessary
  • With the Information Manager ensure that stakeholders are timely informed about the status of the strategy process, including regular reports
  • Support the creation of materials for milestone meetings and decision-making within the strategy process
  • Manage and lead the Project Assistant and ensure collaboration with the Thought and Process Facilitator as well as with the Information Manager

Information and Knowledge Manager[edit]

Tanveer Hasan (Jason Krüger, CC BY-SA 4.0)

Tanveer Hasan is the Information & Knowledge Manager for this phase of the Movement Strategy process. Tanveer has been working with the Wikimedia projects for over 5 years. His earlier work has provided him experience of working with emerging communities. As a member of the Core Team he will be working closely with Working Groups and will identify opportunities of synergy and collaborative work among them.

Tanveer will:

  • Develop an information & knowledge management strategy and system for the process, including maps of how information moves through the system and where decisions need to be made
  • Manage and share the knowledge and information throughout the process across the Core Team, the Working Groups and the larger movement
  • Ensure critical information and key decisions are identified, prioritized, presented, and addressed in a timely fashion
  • Manage inputs from the wider movement and ensure timely responses to feedback from communities
  • Coordinate the Working Groups in developing and delivering recommendations on key questions and themes of Phase II on time
  • Provide the Working Groups with the information, research, analysis and considerations needed for making informed decisions
  • Ensure good reuse of materials from prior movement strategic conversations and research, especially those of Phase I, by making the Core Team aware of what is available.
  • Setting up information and knowledge management systems
  • Synthesize all the input that is gathered throughout the process and manage sense-making and data analysis processes
  • Write reports from Phase II discussions, synthesized inputs and Working Group recommendations
  • In collaboration with the Foundation’s communications team, oversee and coordinate effective regular communication with movement stakeholders, including Wikimedia Foundation, affiliates, community members and partner organizations
  • Ensure clarity in all steps of the process, towards all stakeholders, and make sure everyone understands the implications it has for them

Information and Knowledge Support[edit]

Douglas Ssebaggala (Jason Krüger, CC BY-SA 4.0)

Douglas Ssebaggala is the Information & Knowledge Support for this phase of the Movement Strategy process and will support the Information & Knowledge Manager.

Douglas has been involved with the Wikimedia movement as a volunteer over the last four years. He has participated in activities conducted by Wiki in Africa and is one of the co-founders of Wikimedia Community User Group Uganda. Douglas will be able to offer support and perspectives from other open knowledge communities in developing inclusive approaches to the Movement Strategy Process.

As part of the Information and Knowledge Management Team, Douglas will provide fundamental support to the working groups and will complement analysis and dissemination of  information and knowledge between the Working Groups, the Core Team and the wider movement. This is to ensure that the wider movement is updated, informed and community input is considered in this phase of the Movement Strategy Process.

Douglas will:

  • Support production and sharing of knowledge and information throughout the process across the Core Team, the Working Groups and the larger movement
  • Monitor inputs from the wider movement and ensure timely responses to feedback from communities
  • Support the Working Groups in developing and delivering recommendations on key questions and themes of Phase II on time
  • Assist the IKM with providing the Working Groups with the information, research, analysis and considerations needed for making informed decisions
  • Help to synthesize all the input that is gathered throughout the process and support sense-making and data analysis processes
  • Write reports from Phase II discussions, synthesized inputs and Working Group recommendations
  • Help to ensure clarity in all steps of the process, towards all stakeholders, and make sure everyone understands the implications it has for them

Thought and Process Facilitator[edit]

Anna Lena at the Wikimedia Conference 2017

Anna Lena Schiller supports the Program Manager in shaping a high-performing team and be responsible for designing and supporting facilitation at meetings and events throughout the strategy process.

Some of you may know Anna Lena as one of the wonderful facilitators of WMCON between 2011 and 2018.

Anna Lena will be responsible for ensuring the team can unfold its full potential when moving forward in the strategy process. She will help the team become aware of each member's strengths and assets and support the Program Manager in shaping a high-performing team.

She will provide support for the core team in designing the strategy process, understanding its key components and outcomes. You will also be responsible for designing and supporting facilitation at meetings and events throughout the strategy process, both for the core team, the working groups as well as other audience groups.

Anna Lena will:

  • Provide support for the core team in designing and moving forward the strategy process
  • Design and facilitate core team discussions (in-person and online)
  • Onboarding and team performance/dynamics support; ensure that the team can unfold its full potential
  • Connect overall project goals and align them with each member’s goals and expectations
  • Clarify roles and responsibilities, evaluate performance, balance personal and team goals
  • Create a team culture that’s built upon co-creation, transparency and collaboration
  • Design and support facilitation at in-person meetings and events throughout the strategy process
  • Organize information flows and decision-making structure within the core team.
  • Identify blockers and other issues throughout the process and design and application of remediation strategies

Project Assistant[edit]

The Project Assistant assists the core team to manage the administrative side of the process.

They will assist the work flow of the team by taking care of administrative tasks around the strategy process and provide support for strategy related meetings, including conferences, core team meetings and working group meetings. The project assistant will also support the members of the core team in documenting the process and discussions.

They will:

In close coordination with the Project Manager, provide administrative, logistical and communicative support for the core strategy team, incl.

  • Assist the Project Manager in ensuring a fluent workflow for the team:
    • Assist in preparing meeting agendas, briefing notes and presentations, take minutes, and coordinate appointments for team meetings and team participation in movement events
    • Coordinate the team’s travel operations (e.g. coordinating hotel and flight bookings), and maintain the team calendar
    • Support the Project Manager in task and responsibilities management of the core team and good information flow between team members
  • Assist the Project Manager and Information Manager in the documentation of the strategy process and discussions
    • Support the written documentation from movement events, and other fora where discussions will take place
    • Support the drafting and/or editing of reports
    • Assist the Information Manager in sorting data and input
    • Assist communication about the strategy process within the Wikimedia movement (e.g. draft/edit blog posts, assist Project Manager and Information Manager in updating Meta-wiki pages, etc).
  • Generally support the team with research and analysis of relevant information as needed by team members.