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I saw that you worked on the OTRS upgrade and wonder if you would have time to look into the 2FA for OTRS (or maybe push the ticket)? It might only be a configuration to tweak (or maybe require more, I don't know) and could highly improve OTRS security where very sensitive data (including, sometimes, user ID cards!) is stored (for example for Oversighters, but also on "normal" queues). I am trying to push it since last week someone tried to access my account and my gmail-related account.