OTRS/Conventions de nommage

The Volunteer Response Team (VRT) is the name of the group. The name of the software is the Volunteer Response Team System (VRTS), and the administrators are the Volunteer Response Team System Administrators (VRTS admins).

Volunteer Response Team (VRT)/Volunteer Response Team System (VRTS)

The name Volunteer Response Team references the status of members as volunteers, that their primary function is responding to requests and inquiries, and that there is a team and community of agents. The name VRT is used when referencing the community, so VRT is used for the name of the wiki, mailing lists (vrt-xx@lists.wikimedia.org), and any pages or mentions on other wikis relating to the operation of the team.

Other examples:

otrs-wiki.wikimedia.org becomes vrt-wiki.wikimedia.org

volunteers-otrswikimedia.org becomes volunteers-vrtwikimedia.org

The name Volunteer Response Team System references the software used by the VRT. The name VRTS is used when referencing the software system itself, associated pages and processes on the wikis, such as the VRTS administrators, lists of queues, the global user group vrts-permissions, instructions, and other things relating to the operation of the system.

Régionalisation

Les communautés linguistiques qui souhaitent régionaliser le nom de l'équipe et du système dans leur langue sont libres de le faire.

Langue	Language team name	Tool name
anglais	Volunteer Response Team (VRT)	Volunteer Response Team System (VRTS)
finnois	VRTS-sähköpostitiimi
français	Équipe bénévole de réponse aux courriels (EBRC)
allemand	Support-Team
italien	Verifiche, Risposte e Ticket (VRT)	Verifiche, Risposte e Ticket: il Software (VRTS)
thaï	ทีมอาสาสมัครตอบรับ	ระบบทีมอาสาสมัครตอบรับ
néerlandais	Contactpunt	Volunteer Response Team System (VRTS)
…

Modèles

Conventions de renommage pour les noms de modèles en anglais (commons et en.wiki).

Élément Wikidata	OTRS name	VRTS name	note
Q6588199	Template:PermissionOTRS	Template:PermissionTicket	Terminé
Q6602622	Template:OTRS pending	Template:Permission pending	Terminé
	Template:OTRS pending header	Template:Permission pending header	v
Q14375421	Template:OTRS received	Template:Permission received	Terminé
	Template:OTRS received header	Template:Permission received header
Q7071184	Template:ConfirmationOTRS	Template:Permission Confirmation
	Template:OTRS accreditation	Template:AccreditationTicket
	Template:OTRS info	Template:VRT info	Terminé
	Template:Verified account	Template:Verified account
Q7800756	Template:User OTRS	Template:User VRT
Q23542894	Template:OTRS ticket	Template:VRTS ticket
Q17305290	Template:User OTRS-Wiki	Template:User VRT-Wiki
Q10856710	Template:OTRS talk	Template:VRTS talk
Q10856710	Template:OTRS topicon	Template:VRT topicon
-	Template:OTRS topicon1	Template:VRT topicon1	en.wiki only