Community Engagement Insights/Frequently asked questions

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If you arrived at this page from the survey, use the back button to return to the survey when you are finished reading this page. Thank you!

How were people selected to take the survey?[edit]

We are reaching out to people in three ways. First, if you are an editor online, you may have received a notice on your talk page. We only sent this notice to some editors, not all, because we are using sampling. By using sampling, only a randomly selected group of editors are invited to take the survey. We are using sampling for two reasons. First, we want to make sure people are being represented across the movement in the results. The second reason is we do not want to overburden every user with surveys.

If you are a program leaders, affiliate, or volunteer developer, you may be getting an email or you might see the survey on a mailing list or social media. The reason we are doing this is because we don't have any single place that volunteer developers, affiliates, or program leaders do their Wikimedia activities. They use many different tools and many different places, so we need to do a different type of sampling process for these people.

For more information about our sampling process, please visit the sampling strategy page.

What questions are being asked in the survey?[edit]

For the 2018 survey, 12 teams at the Wikimedia Foundation have submitted questions related to their work. The questions you see depends on which questions are relevant to your activities in Wikimedia. For example, if you write software code you are likely to see the volunteer developer questions. If you edit articles, you will see questions related to your editing experience. The teams at the Foundation involved this year are Fundraising, Editing, Community Engagement, Learning and Evaluation, Support and Safety, Technical Collaboration, Community Programs, Community Resources, Communications, Partnerships & Global Reach, Anti-Harassment Tools, and Legal. Some of the topics we ask about include:

  • General demographics such as your country, years involved, language and project.
  • Types of activities, for example both online and offline activities.
  • Your preferences for communicating with contributors, like using social media or mailing lists.
  • Your awareness of as well as opinions about various Wikimedia programs
  • Your use and feedback about tools & resources, such as editing software, documentation or training.

I am an editor and I did not get an invitation to take the survey on my talk page. Can I still take it?[edit]

Not everyone was invited to take the survey because we used random sampling and we did not want to overburden the community with surveys. You are definitely welcome to take the survey if you wish.

The survey will be available on this link from March 27, 2018 through April 9, 2018. Please note that the survey is hosted by a third-party service (Qualtrics) and is governed by this Wikimedia Foundation privacy statement.

What kind of analyses will you be doing with the data?[edit]

The focus of this survey is to help teams at the Foundation hear from many Wikimedians to help them with their decisions. The analyses we will do will focus on the team's short-term and long-term goals. Unlike last year, we will only publish individual team reports to focus on the team-level data which is the priority of this survey.

How is this survey related to the movement strategy or strategic direction?[edit]

The survey is not directly related to the movement strategy. However, Community Engagement Insights will hopefully help teams be able to learn and see their progress towards certain outcomes related to the strategic direction. One example of this is community health, which is measured by a combination of community opinions and behaviors. Community Engagement Insights is also an input to help teams plan their annual programs and support to Wikimedia communities.

Shall the data be made available under an open access policy?[edit]

Potentially. This is a complicated process and we don't have the resources to commit to share the data openly yet. We are more likely to able to share the data with Wikimedia affiliates or researchers who are sign an non-disclosure agreement. But it will take time to organize and manage the databases in a way that can be shared with others.

Why are we doing this survey? Shall the data be used?[edit]

The data from this survey shall directly influence the work of teams at the WMF. We have found that the staff members who work at the Wikimedia Foundation need to hear from community members in a structured way in order to help them make decisions about what communities need and what type of work Wikimedia communities would like to see. When putting the survey together, individual Wikimedia Foundation teams have included questions in the survey based on their current work and they specifically stated how they will use each question. In this way, we are ensuring the results from the data have a specific purpose for Wikimedia Foundation staff and we will be supporting these teams in using the data for their projects.

When should the analysis be released?[edit]

A very basic summary of the data should be available by early April (to be confirmed).

Where can I sign up for updates on the survey & results?[edit]

Sign up on this page

How can I get more involved?[edit]

If you are interested in this survey project and would like to get more involved, please sign up here. We welcome involvement and ideas from anyone. This survey has been highly collaborative and we have greatly valued community involvement throughout the process. We will always need your input in the design, implementation and reporting of the results. Since the Wikimedia Foundation is meant to support you, in turn, this survey should be serving you as well. We always need help with translation as well. If you are specifically interested in helping us translate for next year, please sign your name on this list.

There is a mistake in the survey. Who do I contact?[edit]

Please email surveys@wikimedia.org and we will get back to you promptly.

How can my organization do a survey like this?[edit]

Visit the survey support desk to learn more about how to do a survey. You can also reach out to surveys@wikimedia.org to connect with Wikimedians who have conducted organizational surveys.

The survey questions will be made available to the community once the survey is concluded. Community members will be welcome to re-use and adapt any of the questions or question clusters to fit their organization’s specific needs. We will also be happy to offer support in designing a survey like this.

How do I ask a question that is not answered by this FAQ?[edit]

We all love asking questions and we are happy to hear yours. Please post to the talk page if you have additional question that is not posted here. You are welcome to ask questions not already covered here on the CE Insights Discussion page. This page is watched by Foundation Staff who will be happy to offer clarifications and expand this FAQ. If you prefer a more private communication method you can also reach out directly to Edward Galvez - egalvez@wikimedia.org or Trizek (WMF) - bevellin@wikimedia.org. You can write in any language, but replies may be in English.

How can I opt out of this survey?[edit]

For those of you who are randomly selected to take the survey, we are only going to be sending two messages total to your talk page. If you would like to not take the survey and you would like to not receive another message, please email surveys@wikimedia.org or send an email through EmailUser feature to User:EGalvez (WMF) and we can remove you from the list.

The survey doesn't seem to have my language available[edit]

For the survey, we prioritize languages that are as wide-reaching as possible. Currently, we translate the survey into Arabic, Brazilian Portuguese, Dutch, Spanish, French, Italian, German, Japanese, Chinese, Polish, Russian and Ukrainian. While we would love to be able to translate the survey into more languages, it is challenging for us to do, since it can be very costly. To help us, please sign up to be a volunteer translator!