Community Engagement Insights/Frequently asked questions

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If you arrived at this page from the survey, use the back button to return to the survey when you are finished reading this page. Thank you!

How were people selected to take the survey?[edit]

We are reaching out to people in three ways. First, if you are an editor online, you may have received a notice on your talk page. We only sent this notice to some editors, not all, because we are using sampling. We are using this for two reasons. First, we want to make sure people are being represented across the movement in the results. The second reason is we do not want to overburden everyone with surveys. By using sampling, only a randomly selected group of editors are invited to take the survey.

If you are a program leaders, affiliate, or volunteer developer, you may be getting an email or you might see the survey on a mailing list or social media. The reason we are doing this is because we don't have any single place that volunteer developers, affiliates, or program leaders hang out. They use many different tools and many different places, so we need to do a different type of sampling process for these people.

For more information about our sampling process, please visit the sampling strategy page.

What questions are being asked in the survey?[edit]

For the 2016 survey, more than 13 teams at the Wikimedia Foundation have submitted questions related to their work, and the questions change depending on which group of people the survey is reaching. These include teams like fundraising, editing, community engagement, reading, community tech, etc. There are four audiences in this survey: Very active editors, active editors, volunteer developers, and program leaders/affiliates. Some of the things we are asking about include:

  • General demographics about each audience (e.g. region, years involved, etc., language & project)
  • Types of activities (online/offline activities)
  • Communications preferences (e.g. social media, mailing lists, etc.)
  • Awareness of & opinions about various Wikimedia programs
  • Tools & resources for that audience (e.g. editing tools, resources, trainings, etc.)
  • Software development preferences

I am an editor and I did not get an invitation to take the survey on my talk page. Can I still take it?[edit]

Not everyone was invited to take the survey because we used random sampling and we did not want to overburden the community with surveys. You are definitely welcome to take the survey if you wish. Please use this link. This survey is hosted by a third-party service and governed by this privacy statement.

What kind of analyses will you be doing with the data?[edit]

We will primarily be cleaning and doing basic summary statistics and will do minimal cross-tabulations or correlation analysis. The reason for this is that the data are very large and it would be very difficult to do everything. We invite you or your organization/group to reach out if you would like to get involved.

How is this survey related to the movement strategy?[edit]

The survey is not directly related to the movement strategy. However, each year, Community Engagement Insights will help teams at the Foundation evaluate current work and help to identify specific priority areas to focus on for their annual plans. CE Insights would be another input, along with movement strategy, that will help teams define their work plans for the year.

Shall the data be made available under an open access policy?[edit]

Potentially. We are working on process for cleaning the data sufficiently for them to be published under the Wikimedia Foundation open access policy. If we are unable to meet the requirements of the data (for example, if the data identified individual survey respondents), we will need to figure out an alternative). If you are a researcher or work for a Wikimedia affiliate, you may be able to sign an NDA to be able to access the full dataset.

Why are we doing this survey? Shall the data be used?[edit]

The data from this survey shall directly influence the work of teams at the WMF. We have found that the staff members who work at the Wikimedia Foundation need to hear from community members in a structured way in order to help them make decisions about what communities need and what type of work Wikimedia communities would like to see. When putting the survey together, individual Wikimedia Foundation teams have included questions in the survey based on their current work and they specifically stated how they will use each question. In this way, we are ensuring the results from the data have a specific purpose for Wikimedia Foundation staff and we will be supporting these teams in using the data for their projects.

When should the analysis be released?[edit]

A very basic summary of the data should be available by early March.

Where can I sign up for updates on the survey & results?[edit]

Community Engagement Insights/Thank you#Receive updates about CE Insights.21

How can I get more involved?[edit]

If you are interested in this survey project and would like to get more involved or receive updates, please sign up here. We welcome involvement from anyone. This survey has been highly collaborative and we have greatly valued community involvement throughout the process. We will continue to need community input in the design, implementation and reporting of the results. We also have had tremendous help in translating the survey.

There is a mistake in the survey. Who do I contact?[edit]

Please email surveys@wikimedia.org and we will get back to you promptly.

How can my organization do a survey like this?[edit]

Visit Meta:Surveys to learn how to do surveys! You can also reach out to surveys@wikimedia.org to connect with Wikimedians who have conducted organizational surveys.

The survey questions will be made available to the community once the survey is concluded. Community members will be welcome to re-use and adapt any of the questions or question clusters to fit their organization’s specific needs. We will also be happy to offer support in designing a survey like this.

How do I ask a question that is not answered by this FAQ?[edit]

We all love asking questions and we are happy to hear yours. Please post to the talk page if you have additional question that is not posted here. You are welcome to ask questions not already covered here on the CE Insights Discussion page. This page is watched by Foundation Staff who will be happy to offer clarifications and expand this FAQ. If you prefer a more private communication method you can also reach out directly to EGalvez (WMF) at egalvez@wikimedia.org or Kalliope (WMF) at kalliope@wikimedia.org.

How can I opt out of this survey?[edit]

For those of you who are randomly selected to take the survey, we are only going to be sending two messages total to your talk page. If you would like to not take the survey and you would like to not receive another message, please email surveys@wikimedia.org.

The survey doesn't seem to have my language available[edit]

Most of the survey is translated into the following languages: Arabic, Brazilian Portuguese, Spanish, French, Italian, German, Japanese, Chinese, Polish and Russian. The survey portions that go to affiliates and program leaders are not translated into Portuguese, Chinese, Japanese, Polish or Russian. We had to pay for these translation, so we were only able to translate the editor survey. Hopefully next year, we can have the survey completely translated, and translated into more languages!