Thank you for reading the report. We are happy to share information about fundraising at the Wikimedia Foundation and look forward to your feedback. We will respond to comments and questions to the best of our ability. In some cases, we may not be able to provide all data requested for a number of possible reasons, including the privacy and protection of our users and donors, security considerations, data limitations, and the team's capacity.
«This year, our mobile fundraising banners had an improved performance: an increase of 14 percent in mobile banner revenue and 25 percent in mobile banner donations». Revenues are not a measure of performance, because they don't include a consideration of costs. To say that performance has increased, you'd need at very least to compare that with the number of impressions multiplied by average size of the banner, otherwise we have no idea how much screen estate has been consumed in the process. Ideally we'd also be able to measure other costs.
Same for email: alright, the first email brought more income, but what was in it? How much did you turn on the heat with its contents? How many other threatening emails have been sent? Etc. Nemo 18:02, 6 October 2020 (UTC)
- They stopped including the email count in the 2017-18 report. ("We felt that the raw number wasn't helping in providing any real insight or context into our activities.") Based on the previous rate of continual growth of the number of emails, it's fairly likely that the number has still been steadily increasing. We really should also have a list of the contents of all previous fundraising emails the WMF has ever sent out. We could probably scrape this together ourselves, but the WMF really should be providing it. --Yair rand (talk) 22:50, 6 October 2020 (UTC)
- @Joalpe: Most of the English-speaking world, unlike many other places, generally divides the continents such that those areas are included in North America. (See, eg w:North America.) --Yair rand (talk) 23:56, 13 October 2020 (UTC)
No response to issues raised by contributors
While the continual increase in revenue is impressive, this report feels incomplete, as it does not talk about the cost of fundraising, financial and goodwill. By that, I mean:
- direct costs for the fundraising team
- number of impressions on desktop and mobile
- number of emails sent
- any change in consumption patterns for users shown banners
- The total budget for fundraising for FY19-20 was $12.5 million. That includes the cost of payment processing, staff, overhead and all other costs associated with fundraising. The audited actual expense will be published in WMF's annual report later this year.--Lgruwell-WMF (talk) 21:36, 16 October 2020 (UTC)
- A few years ago we documented in a blogpost a significant change to our fundraising campaigns where we brought in impression limiting. The result of that change was to generally limit banners to 10 impressions per browser and following that are suppressed for 30 days which is the typical length of a major fundraising campaign. We broadly monitor pageviews and impressions for significant divergences but we don't do this sort of deep dive report year on year focused on impression data. Our approach in our biggest campaigns where we serve the bulk of our impressions hasn’t changed though and you can see this in the current campaign settings for our french campaign.
- Similarly for emails, our email list grows and with that the total number of emails grows but again it's not really an effective measure for how intense an email campaign is. The more accurate measure for intensity for email is how many fundraising emails we send per person.. For the vast majority of our donors this is limited to 3 fundraising emails in a given year. This has remained in place for at least the last 4-5 years. Seddon (WMF) (talk) 15:49, 19 October 2020 (UTC)
- The total number presumably would be helpful for measuring how effective the campaign is per-email, and for measuring disruption on an absolute level, but yes, ideally we should have both complete totals and per-person totals.
- I agree with Strainu that all of these elements should be published. --Yair rand (talk) 21:52, 22 October 2020 (UTC)