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Il Community Engagement (CE) aiuta lettori, contributori e la Wikimedi Foundation supportando i dipartimenti di Prodotti e Ingegnerizzazione nella loro collaborazione con le community sui siti della WMF. Informiamo la WMF sulle visite delle community e di particolari esigenze riguardo prodotti software; informiamo le community durante l'intero processo di sviluppo dei suddetti software e facilitiamo la loro adozione.

Community Liaisons are part of the Community Relations team in the Community Engagement WMF department.

Il nostro lavoro

Supportando le community Wikimedia quando un nuovo software o uno aggiornato da WMF viene implementato sulle loro wiki:

  • facilitando la comunicazione da e verso i dipartimenti di Prodotti e Ingegnerizzazione di WMF
  • assistendo con test, correzione di bug e compilazione delle documentazioni necessarie
  • inviando annunci, notizie e valutazioni
  • coinvolgendo i traduttori per l'interfaccia utente o per la documentazione
"una descrizione più lungo è presente in mediawiki.org".
Community Liaisons at the fire department.png

Supporting Wikimedia communities when new or updated software by WMF is deployed on their wikis:

  • facilitating communications from and to the WMF's Audiences and Engineering departments
  • assisting with testing, bug filing, documentation writing
  • delivering announcements, news, and feedback
  • engaging translators for the user interface and for documentation

Among our common workflows are:

Contributing strategies

  • Programmatic work for long-term results aimed at solving complex issues in our movement (i.e., translation strategy, scalability of knowledge sharing, etc.).

Planning community engagement processes within product teams

  • Supporting decision making around rollout locations and audiences and planning engagement and deployment strategies.
  • Drafting and implementing communications to communities around product and engineering events.
  • Providing unique knowledge of community dynamics in internal conversations.

Turning user feedback intake into Phabricator tickets and actionable tasks

  • Converting onwiki requests, complaints and observations into Phabricator tasks; holding conversations to clarify and request more information, update and offer feedback, and support community requests.
  • Creating and updating internal documentation to collate and quantify feedback (spreadsheets and other docs).

Facilitating public meetings around product development

  • Triage and other kind of technical meetings—announcing and handling the posting of logistical information, facilitating.
  • IRC office hours—staffing product and engineering initiatives when requested, handling publicity and followup to users.

Creating newsletters and other outbound communication to communities

  • Individual product newsletters. The visual editor bulletin, the largest of publications, is delivered to 480+ individual subscribers and 460+ project pages. The most recent one is Collaboration's newsletter (sign up!).
  • Tech/News —a weekly workflow. Over the past years, the readership of Tech News has been growing steadily to over 550 individual subscribers (be one of them!), and over 75 community pages (like the English Wikipedia's Technical Village pump).

Engaging volunteer translators in updating documentation created by product teams

  • Sourcing and engaging translators of interface messages and other documentation.
  • Translathons—initiating and engaging volunteer editors in translating documentation pages so that users understand new products.
  • Newsletters and other non-periodic communications—marking the page and sending out call for translations.

Engaging users in surveys and other online testing of products

  • On-wiki and off-wiki surveys around individual products (such as the visual editor's Papercuts-style survey).
  • Polls around what users want to see built (such as AllOurIdeas).

Managing conversations around product rollouts and WMF product initiatives

  • Decision-making conversations (like RfCs) about product requests.
  • Community consultations to determine needs for product development.
  • Connecting users and product teams by directing users to the right teams and venues to find more information and supporting/facilitating online conversations.

Supporting other Community teams in engaging users

  • Ensuring proper coverage of other teams' initiatives where needed and possible, such as during 2015 strategy consultation.
  • Other short-term tasks as needed to support organizational priorities.

Wikimania, Hackathon and Conferences

  • Demonstrating product uses and new features to users.
  • Connecting and introducing community members with product team staff and facilitating their discussions.
  • Wikimania and regional/chapter conferences—holding formal sessions and discussions around individual products or how communities can collaborate effectively with the WMF product teams.
  • Meetings with individual volunteers, chapter members or non-WMF staff to provide advice, to support events organization, etc.

Chi siamo

Il Community Engagement team consiste al momento di 5 persone:

The Community Liaisons currently consist of:

Quim Gil (Qgil)
Team Lead
Quim joined the Wikimedia Foundation in November 2012.
Benoît Evellin (Trizek)
Editing Department, Collaboration & Language Teams; TechNews support
Benoît hails from the French Wikipedia, where he started to contribute in May 2008. Since 2011, he is contributing on his wiki to community efforts to help new users on their first steps, by increasing interactions, rewriting help pages and promoting new editing products. He joins the Foundation in May 2015, to work on the visual editor on small wikis and then moved to the Global Collaboration team products (mostly StructuredDiscussions and New filters for Edit Review). He is also active in outreaching and documentation.
Johan Jönsson (Johan)
Community Tech; TechNews lead
Johan (User:Julle in his volunteer capacity) has been a Wikimedia editor since 2004. He's mainly active on Swedish Wikipedia but has written articles in around a dozen languages and sometimes employs his mediocre photographing skills for Wikimedia Commons, when no one better suited is around. He will mainly be working with Community Tech, as well Analytics and TechOps. He also writes and edits Tech/News.
Chris Koerner (CKoerner)
Discovery Department
Chris has been involved in the MediaWiki community since 2011 when he inherited two internal wikis while at a large healthcare provider. Shortly after he jumped into the community as a member of the MediaWiki Stakeholders' Group. He thinks everyone should use MediaWiki. He's also a small-time editor on English Wikipedia and a tiny contributor to Wikimedia Commons.
Erica Litrenta (Elitre)
Manager, Community Liaisons
Erica è nel movimento fin dal 2005, principalmente attiva nella Wikipedia Italiana e sulle code italiane di OTRS. E'entrata nella Foundation nel 2013 ed è principalmente coinvolta nel mantenimento dei contatti per l'editore visuale sulla maggior parte delle Wikipedia in cui è già stato abilitato come editor principale.
Keegan Peterzell (Keegan)
Technical Collaboration Specialist
Keegan è stato un contributore della Wikipedia Inglese dal 2005 e un amministratore dal 2006. È, inoltre, un supervisore e un CheckUser. Globalmente, è un amministratore OTRS e un membro dell Comitato Comunicazioni. È un geek dell'enciclopedia, motivo per cui è diventato sia volontario che collaboratore con Wikimedia, dove funge da collegamento tra i progetti Multimedia per la finalizzazione del SUL.
Sherry Snyder (WhatamIdoing)
Editing Department, visual editor
Sherry è una contributrice della Wikipedia Inglese dal 2007 ed è stata una dei 500 più prolifici contributori di tutti i tempi per un paio di anni. I suoi interessi spaziano dalla medicina ali pasticcini all'educazione, ma passa molto tempo lavorando come metapediana. È impegnata nel fare da collegamento per VisualEditor tra i progetti WMF anglofoni. È appassionata di fiori che sembrano soffioni, ma non lo sono.
Nick Wilson (Quiddity)
Editing Department; Collaboration; Community Tech; TechNews support
Nick è un editor dal 2005, aiutando su tutti i campi, dalle pagine e la riprogettazione del sito fino alle mediazioni informali. Vive in Canada ed è appassionato di tutto ciò che concerne il lessico, i felini, le connessioni e i progetti. Dalla fine del 2013 è al lavoro sui legami per Flow e altri cambiamenti minori.

Come puoi aiutare

Abbiamo scritto una lista di elementi di azioni in modo che i contributori possano aiutarci a supportare meglio le community.

Rimani aggiornato

Scopri a cosa stiamo lavorando in questo momento e ricevi le ultime novità sui prodotti che stiamo trattando.

Contattaci

Hai idee, complimenti, reclami, domande per o riguardo il team CE? Contattaci all'indirizzo cep@lists.wikimedia.org, o via IRC a #wikimedia-cepconnetti.

Do you have ideas, compliments, concerns, questions for or about the Community Liaisons team? Please reach us at cep@lists.wikimedia.org.

Product Managers can learn how to request our support on Office wiki, or just see the related template on Phabricator.

See also

On mediawiki.org:

Il Community Engagement Team

Quim Gil
Senior Manager, Technical Collaboration
Benoît Evellin
Community Liaison (International)
Johan Jönsson
Community Liaison (International)
Chris Koerner
Community Liaison
Erica Litrenta
Manager, Community Liaisons
Keegan Peterzell
Technical Collaboration Specialist
Sherry Snyder
Community Liaison (Contractor)
Nick Wilson
Community Liaison (International)