Garantir la sécurité durant les évènements
|Directory: Keeping events safe / Visual materials|
Ce kit est un résumé succinct et facile à utiliser qui rassemble des bonnes pratiques en matière d'organisation d'évènement. Il n'a pas vocation à être une ressource exhaustive mais vise plutôt à donner des orientations quant aux questions liées à la sécurité lors de l'organisation d'évènements.
- 1 Politiques de convivialité
- 2 Préparer un évènement sécurisé
- 3 Dealing with an incident
- 4 Taking the report
- 4.1 Before taking the report, confirm that the person understands the reporting process.
- 4.2 Use mirroring and clarifying questions to make sure you are correctly understanding the story.
- 4.3 Acknowledge their emotions and offer support.
- 4.4 Assure the participant that you have heard their complaint and will take action.
- 5 Taking action
- 6 Following up
Politiques de convivialité
En général la politique de convivialité interdit le harcèlement des participant·e·s tout comme tout autre comportement inapproprié durant un évènement Wikimedia. La définition du harcèlement est décrite dans la politique, tout comme les actions à entreprendre lorsque qu'une personne enfreint cette politique de convivialité durant un évènement Wikimedia. Le code de conduite Technical Code of Conduct s'applique aussi pour les espaces et évènements techniques.
Une politique de convivialité pour les événements Wikimedia est disponible sur Meta-Wiki. Les groupes peuvent l'utiliser tel quel ou l'adapter. La version finale doit être partagée avec les les participant·e·s.
Pourquoi une Politique de Convivialité est-elle nécéssaire ?
Un des grands principes du mouvement Wikimedia est l'ouverture et l'inclusivité. Cela ne peut être atteint que si celles et ceux qui participent aux activités du mouvement s'y sentent bien. La politique de convivialité est élaborée afin de définir explicitement ce qui est un comportement inapproprié et permet aux organisateurs d'événements de prendre les actions nécessaires pur empêcher ou arrêter un comportement problématique qui rend l'environnement peu sûr et peu accueillant.
Qu'est ce que la politique définit comme harcèlement ?
Le harcèlement inclut - mais ne se limite pas - aux commentaires intrusifs concernant le genre, l'orientation sexuelle, l'identité ou l'expression de genre, l'apparence physique, l'âge, les origines, l'appartenance à un groupe ethnique, l'affiliation politique ou religieuse, l'origine nationale ou religieuse. Le harcèlement inclut également l'utilisation d'images sexuelles dans des lieux publics, l'intimidation délibérée, l'action délibérée de traquer quelqu'un, suivre une personne sans son accord, harceler en enregistrant ou photographiant, les perturbations ou interruption répétitives d'évènements, les contacts physiques inappropriés et des avances sexuelles non consenties.
À qui adresser les rapports d'incidents ?
Si un participant est témoin d'un acte susceptible d'être contraire à la politique de convivialité, il a quelques pistes d'actions dont il peut prendre connaissance dans la section "Taking action" du kit. Il faut clairement l'expliquer aux participant·e·s à leur arrivée (par exemple, lors de la cérémonie d'ouverture et sur des posters affichés dans les salles de conférence).
Si les participant·e·s s'en sentent capable, dire à la personne d'arrêter son comportement problématique peut être la meilleure façon de remédier à des situations problématique de façon non-violente.
Préparer un évènement sécurisé
Longtemps avant l'évènement
- Publish the event's Friendly Space Policy on the event webpage before the event begins. Link to it in all event communications, such as during the online registration process.
- It is a good idea to print posters summarizing the policy and to display them around the venue.
Juste avant l'évènement
- Designate at least two people to respond to Friendly Space violations. The points of contact must know how to contact local emergency services, Wikimedia Foundation officials, or other authorities as necessary. Brief them on the guidelines. For small events, this may need to be you.
- Make sure those designated to respond to incidents are easy to recognize, for example through special badges or shirts, so that they can be easily located.
- Collect important contact numbers such as local medical services, hotels, and taxi companies. Publicize them as needed at the event.
- Check in with the event venue so that you know their onsite team and security procedures and so that they know your plans.
- Be prepared to explain why the Friendly Space Policy (and, if applicable, the Code of Conduct) is important.
At the event
- During the opening of the event, remind participants of the Friendly Space Policy and their commitment to adhere to the policy. Point out the event organizers who will respond to Friendly Space complaints, as well as any relevant posters or wiki pages.
Dealing with an incident
- If there is a threat to safety, call security or police immediately.
- Help the person making the report feel safe. Find a comfortable, quiet, and at least semi-private place to speak with them.
- Ask the person if they would like a friend or trusted colleague present during your conversation.
- Listen actively. Follow the advice in the “Taking the Report” section for best practices in speaking with those involved.
- Take notes. This provides a record for future actions should they be taken. Important things to record include:
- Time and place of the incident(s)
- Names of people immediately affected
- Names of potential witnesses
- Details of what happened
Consult with the person making the report on actions they would like taken. Be cautious about making promises before you finish your review of the situation.
After the report is taken
- Determine what action needs to be taken, and inform the reporter what you are doing. (See the “Taking Action” section for more information on how to do this.)
- Follow up. See “Following up” for more details on what to do after you receive a Friendly Spaces report.
Taking the report
Before taking the report, confirm that the person understands the reporting process.
Review the actions that will be taken if the person makes a report.
- I want to make sure you know who will have access to a report if you make one.
- You will be consulted before further actions are taken.
- (Clarify that illegal activity will be reported to authorities.)
Set reasonable expectations about what kind of protection and support the person will receive after making the report.
Use mirroring and clarifying questions to make sure you are correctly understanding the story.
- The incident happened as soon as you entered the room. Did I get that right?
- Do you remember anything else that was said?
Avoid making interpretive comments like:
- "This doesn't make sense to me"; "Are you sure they said that?"; "That seems out of character for that person"
Have the person review what you have written for accuracy before finalizing the report.
Acknowledge their emotions and offer support.
- I know that this experience was upsetting and stressful.
- It looks like you are having a hard time. Is there anyone that you would like to be present while you make this report?
Assure the participant that you have heard their complaint and will take action.
Give a timeframe for next steps. You do not need to commit to what action will be taken. See “Taking action” for examples of what you can do depending on the situation.
- Thank you for reporting this. We will use it to take the appropriate actions as soon as we can.
- Exercise civility. Treat others with kindness and respect. Sensitive topics that are more prone to causing offense (i.e. religion, politics, nationality, etc.) should be treated with extra diplomacy and care.
- Be considerate of physical boundaries. Boundaries vary from person to person and from culture to culture. Use extra sensitivity in relation to others’ physical spaces. Ask permission rather than assuming that others are comfortable with touch, including well-intentioned hugs, kisses on cheeks, etc.
- Be an ally. If you experience or witness someone making a hurtful comment, remind the person about the Friendly Space policy and ask them, kindly but firmly, to stop. Keep in mind that in some cases people may not realize that their actions or words are hurtful. Consider ways to support the recipient of the comment, as appropriate.
- Inform event organizers. Inform event staff as soon as possible after you witness an incident so they can take appropriate action promptly. Early intervention may prevent escalation of behavior.
|Level of severity||Description||Examples||What should organizers do when an incident is reported?|
|Low||Comments made that do not directly target a specific person or persons but cause offense. Offense appears to be unintended or perhaps not even understood by the speaker.||An audience participant makes a series of disgruntled comments at a presentation.
A participant enters others’ physical spaces, making them uncomfortable.
|Remind those involved of the Friendly Space Policy. Explain why certain actions or words might make others uncomfortable. This interaction should be respectful, with an assumption that the offense was not intended.|
|Medium||Comments made that are intended to offend or attack fellow attendees. Behavior that is considered antisocial or unwarranted, or which has already been warned against in the past.||A participant aggressively confronts another attendee about their editing and continues after being told to stop.
A participant continues to take photographs of people without consent after being asked to stop.
|Individuals who violate the Friendly Space Policy on multiple occasions may be politely yet explicitly told to leave. If the person refuses or becomes aggressive, contact venue security or the police.|
|High||Behavior is targeted and has a high chance of resulting in physical or mental harm to the person targeted. Behavior violates applicable laws, or is an repeated pattern of Friendly Space concerns that have resulted in prior warnings.||A participant repeatedly touches another participant inappropriately.
A banned person attempts to enter the venue.
|Participant must be asked firmly to leave the event. If they refuse, contact venue security or law enforcement—do not put yourself in danger.
If a report is made, it must be escalated to Wikimedia Foundation staff and, if applicable, to local law enforcement.
Évaluer comment n'importe quel accident a été géré
Depending on the size of your user group or chapter, you should write up an incident report containing information like:
- What happened
- Who was involved
- What action was taken
- What the outcome was
Apprendre de l'expérience
Set up a time for those who dealt with the incidents to discuss what happened, or just take notes for your own evaluation.
- What went well?
- What could have been done better?
- Were there any tools or resources you think would have helped?
- Do these exist and can you arrange to have them next time?
- Do you need to suggest they be created?
- If you are not feeling confident about organizing more events—what do you need to gain back that confidence?
Partager le rapport
If the incident resulted in a report, please pass it on to your Grants Program Officer or to your Wikimedia Foundation contact. If you don't have one, you can email the Support and Safety team at cawikimedia.org. Providing this information to the Wikimedia Foundation will help them design better practices and resources for event organizers.
If the incident took place at a technical event, such as a hackathon, refer your report to the Technical Code of Conduct Committee.
|Directory: Keeping events safe / Visual materials|