Talk:Support and Safety

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Audio Sousa!
(help | download | file info)

I hate to be that person, but will the email also be changing to Legoktm (talk) 08:19, 19 January 2016 (UTC)

NO. :D We're keeping ca@ since almost everyone is still a CA, Legoktm. FWIW, internally we've kind of adopted SuSa. We hum a lot of band music (or, at least, I do). It's very jaunty. --Maggie Dennis (WMF) (talk) 12:51, 19 January 2016 (UTC)
That sounds much better :) Legoktm (talk) 21:18, 19 January 2016 (UTC)
The music should also be added to the page to bring some lightness. :) Nemo 22:28, 19 January 2016 (UTC)
Thanks, Legoktm. Good idea, Nemo! :) --Maggie Dennis (WMF) (talk) 00:46, 20 January 2016 (UTC)
Hmm, I don't understand how the song is related to the topic, may I have some explanations, please? --Psychoslave (talk) 17:46, 22 October 2016 (UTC)
Ok, I get it, the author is John Philip Sousa. I'm not sure that a military march is really the best song possible for this context, but hey, this is your team. ;) --Psychoslave (talk) 17:50, 22 October 2016 (UTC)

Control of SecurePoll[edit]

Is it correct that the Support and Safety team sets up instances of SecurePoll for WMF board and FDC elections? I thought that this might be so, but I could be wrong. Does this team have any inside relationship on managing access to SecurePoll?

Some Wikimedia affiliates had asked me how to best run elections for organizational boards now that these things are growing large enough to consider a software solution. I am writing to ask if anyone on this team knows when SecurePoll may be used, who has access, how access is granted, and what documentation exists. Comments would be most useful at Talk:SecurePoll, if you have anything to share. Blue Rasberry (talk) 12:26, 15 July 2016 (UTC)


I understand that this OTRS queue/process is superseded. It would be useful to mark it as historical, so that people don't unnecessarily duplicate efforts or confuse people about the help venues available. Writing to an info queue as usual should be sufficient; tickets can be moved to other queues or assigned to various people as needed. --Nemo 05:40, 8 September 2017 (UTC)

Hi, Nemo. I'm not sure what you mean. answers@ was never an OTRS queue/process, and the email inbox remains quite active. --Maggie Dennis (WMF) (talk) 13:22, 8 September 2017 (UTC)
That's quite alarming to hear. How comes it doesn't use OTRS? --Nemo 14:53, 8 September 2017 (UTC)
It's a Foundation staff process, and Foundation staff don't generally use OTRS (with a few exceptions; most staff queues have moved to other systems). Matters that are volunteer-related are referred or forwarded, but those have been rare since the OTRS email was so heavily publicized on the answers@ pages. --Maggie Dennis (WMF) (talk) 15:30, 8 September 2017 (UTC)
Oh, forgot to ping. Remedying, Nemo. :) --Maggie Dennis (WMF) (talk) 15:34, 8 September 2017 (UTC)

Translation: the word appropriately[edit]

Hello, I can't translate the word "appropriately"(added by Maggie on 2016-01-15T15:45) in the following passage. Would you please explain or paraphrase it? and safety concerns including around appropriately escalating threats communicated on our projects ...

Thanks.--miya (talk) 23:18, 9 October 2017 (UTC)

Hello miya, thank you for asking. This is a phrase that does not translate easily, I have pondered it myself. What we want to express through it is that not every threat is escalated. Only if we deem this to be the appropriate action to take. So every threat that is reported to us is analyzed by us first and we then act according to this analysis. Perhaps another way of saying this could be: If a threat on our projects is communicated to us, we will think about what to do. If escalating is appropriate, we will decide how to do that for this special situation. Does this help? --CSteigenberger (WMF) (talk) 15:22, 10 October 2017 (UTC)
I see... Thank you, CSteigenberger (WMF)! --miya (talk) 15:54, 10 October 2017 (UTC)

Karen Brown isn't translatable?[edit]

Idk why she has some possible privileges that a translator can't do same workflows for her name and position. --Liuxinyu970226 (talk) 03:19, 17 December 2017 (UTC)

@Liuxinyu970226: Thanks for flagging that, it should work now and thanks for the help translating! Jalexander--WMF 04:44, 20 January 2018 (UTC)

New project for the arabic wikipedia[edit]

Hi there, So for being the check user more easy, i suggest to make an chek user-bot, if we want to check the users a,b and c. The bot w'll be able to see all the IP adress of a,b and c and compare them one by one, also he w'll entre all the IP's in Whois and Bdns to get more informations, then the bot w'll put all the informations (from cheking and using Whois and Bdns) in a data-base (so much informations) and done the important things, we can make this bot by our selves, but we need your permission.

Notice: only the check-user w'll use this bot, also the bot is stronger than the description but i didn't find time to speak. Кензой (talk) 06:46, 17 January 2018 (UTC)

@Mdennis (WMF): can you ping to the others members? Кензой (talk) 16:31, 18 January 2018 (UTC)

Hi Кензой, trying to make CheckUsers lives easier is always important to me though I admit that a bot is a bit scary especially doing everything that you describe. I'm not entirely sure we'd be able to allow it. If you want us to review it you could send an email to with a full description of what you'd want the bot to do and the safety controls you'd put in it. It would be good, also, to also include (on the email) what Checkusers are interested in using the tool. Jalexander--WMF 04:52, 20 January 2018 (UTC)

@Jalexander-WMF: hi and please ping to me when you awnser me, so the full description is here in arabic, it's difficult to traduct it, you can use google traduction, and i like to disscus here because i can't use E-mail because i have free accses to here, Кензой (talk) 11:51, 20 January 2018 (UTC) Кензой (talk) 11:51, 20 January 2018 (UTC)

@Jalexander: what you need else to know ? Кензой (talk) 11:42, 22 January 2018 (UTC)

Is there a French speaker among the Susa team?[edit]

Hi there, does anyone understand French in your team? I would like to put a link to Susa on our francophone wikipedian project page, in case people want to report harrassment issues. Do you thinl this would be possible / acceptable? Kind regards, --Nattes à chat (talk) 22:58, 30 March 2018 (UTC)

Dear Nattes à chat, while none of us is a fluent speaker of French, several colleagues (including me) have some knowledge of the language. We also have access to several trustworthy native French speakers, if we would urgently need help translating. Generally we are happy to take reports in any language and see what we can do to address them properly. Therefore, we would appreciate you putting up this link. Best regards, --CSteigenberger (WMF) (talk) 09:19, 3 April 2018 (UTC)

Objectification of women on Commons[edit]

Hi, I have raised an issue on Commons about Objectification of women. Unfortunately some people do not understand, and instead accuse me of a political agenda, etc. Nobody else has come forward, so I feel a bit alone now. I don't know how to explain that some kind of categorizations are not OK. English is also not my native language. Your help is most welcome. Regards, Yann (talk) 15:52, 25 April 2018 (UTC)

Hi Yann,
Thanks for bringing that discussion to our attention. It is an important discussion that certainly needs some watchful eyes on it. However, the way it has been running so far both as an editorial issue and as a conversation, there is nothing in it that would call for an intervention from the Support and Safety team. We highly appreciate the effort you and other community members make to address the underlying issue of gender discrimination and thank you all for moderating this challenging conversation in a very good way. Personally, I think this is an excellent example of good cooperative administrative work on Commons.
The discussion seems to have run its course before I found time to answer you. If it heats up again, or for future discussion in similar veins, I wanted to point out a page on the en.WP that I find very helpful - you might of course already be aware of it: en:Wikipedia:Categorization/Ethnicity,_gender,_religion_and_sexuality
I find looking for best practices on other projects often helpful. Thanks again for your trust in our team and for the excellent work you are doing! --CSteigenberger (WMF) (talk) 10:03, 30 April 2018 (UTC)