Equipa de Voluntários de Resposta/Recrutamento

This page is a translated version of the page Volunteer Response Team/Recruiting and the translation is 38% complete.

Open-source Ticket Request System

Para futuros voluntários

Obrigado pelo seu interesse em inscrever-se para se voluntariar como parte da equipe do OTRS. Estamos sempre à procura de voluntários e esta página explica o trabalho que voluntários OTRS, quais qualidades estamos à procura num potencial agente, e como registar-se.

O que fazem os voluntários de VRTS?

Os voluntários lidam com as mensagens a receber para os projetos da Wikimédia e da Fundação Wikimédia . Isto inclui tudo, desde reclamações sobre vandalismo simples a acusações de difamação e preconceito em artigos sobre os vários projetos. Muitas vezes, nós temos de fazer algum tipo de investigação, perguntas de acompanhamento o que exige ser-se muito paciente quando necessário, por exemplo:

Cliente: "Oi, a fotografia do Zip é realmente a minha fotografia, você pode removê-la?"
'Agente VRTS: Que projeto? Que imagem exatamente? Quem é Zip? Você pode me dar a hiperligação para a sua fotografia e garantir-se que é você?

O nosso sistema VRTS tem um número de "filas", que nos permitem separar as mensagens de forma a que voluntários com as competências linguísticas necessárias e experiência na wiki ou VRTS sejam capazes de respondê-las. info-en é nossa maior fila que lida com a maioria das mensagens escritas em inglês e, para além disso, é dividida em "subfilas" para permitir que os voluntários escolham facilmente se eles gostariam de responder às mensagens sobre questões menores do artigo ou biografias de pessoas vivas, por exemplo. Há também diferentes níveis de acesso, porque alguns pedidos são mais complexos e exigem mais experiência de VRTS. Estas são algumas das filas mais movimentadas no sistema VRTS e servem como a "linha da frente" para a maioria da interação do leitor.

Please be aware that answering the info-en tickets can be stressful. You'll be handling messages from people who can be upset, clueless, disrespectful, and who in many cases have a legitimate complaint. However, it is also rewarding knowing that you've helped to solve an issue of someone who is genuinely concerned about something in an article. This is a great chance to be part of the public face of Wikimedia. We can't always help people, but we do our best to leave them impressed with our professionalism and responsiveness. Please consider helping out, and please spread the word to others about the need.

O que faz um bom voluntário de VRT?

We always welcome new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure. The VRTS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the VRT. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the team.

O que nós estamos à procura?

Todos os voluntários:

Must have a positive attitude about the mission of the Wikimedia movement.
Must not have a history of biting newcomers. (Almost all VRTS tickets are from non-Wikimedians or newcomers.)
Should be in good standing on all Foundation projects where they participate.
Should have a history of keeping their cool even when dealing with very - sometimes unreasonably - angry people.

We accept volunteers with varying levels of experience, and are especially interested in hearing from you if you are:

An administrator on one or more Wikimedia Foundation projects, especially if that project is a small one with few or no VRTS agents.
Familiar with processes on Wikipedia and able to answer routine questions about them. Some common responses include Ref Desk referrals; explanations of deletion processes or how to edit. This is very similar to work you could do at the Teahouse or Help desks, so if you are helping there, you'd also be able to help out here!
Familiar with acceptable licenses for images and text and willing to handle correspondence related to permissions. Many are routine, but some issues include unclear statements of permission or permissions issued by people who can't be clearly connected to the source.
Familiar with policies regarding living people and organizations and able to assist article subjects with lightweight needs (updating logos, correcting small information) or serious concerns (allegations of gross inaccuracy; bias).
Fluent in both English and another language and willing to help with interlingual complaints (for example, complaints written in English about content in the Greek Wikipedia).
Knowledgeable of who does what at the Foundation (to be able to forward to the right people, move to the right queues).

However, this list is not exhaustive and so please do apply even if you have experience that's not listed above! The queues are also structured so that you have access to ones that get e-mails you will be knowledgeable about, so you do not need to have all of these skills. In addition, agents often work together as a team and collaborate on difficult tickets.

Como é que eu posso candidatar-me a voluntário?

So, you've read the information above and would like to volunteer? Great! Please go to Volunteer Response Team/Volunteering and follow the instructions at the top of the page to submit an application.

Eu posso ajudar no IRC?

Sure! If you're not quite ready to help out with answering emails, you can join the #wikimedia-vrt^Conecte-se IRC channel. All existing VRT members are "voiced" in the channel, and you can help out agents answering emails by doing small tasks such as:

Rewriting parts of an article to meet the BLP policy.
Deleting an article from one of the Foundation projects, including Wikipedia.
Deleting a file from Wikimedia Commons.

This list is also not exhaustive, so please don't hesitate to join the channel if you have any specific skills or permissions that you believe may be helpful to allow VRTS agents to respond to tickets.

Quaisquer questões

Please feel free to leave a message on Talk:Volunteer Response Team, email the VRTS admins at volunteers-vrtwikimedia.org, or join #wikimedia-vrt^Conecte-se on the Libera IRC network to ask any questions you might have.